Last updated: 18 July 2026

Privacy Policy

Get a Ninja Pty Ltd ("Get a Ninja", "we", "us", or "our") is committed to protecting the personal information of all users in accordance with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform at getaninja.com.au.

1. Information We Collect

We collect personal information that you voluntarily provide to us and data automatically generated by your use of our platform.

Information You Provide

  • Name, email address, and phone number (account registration)
  • ABN, licence numbers, and insurance documentation (Ninja verification)
  • Job descriptions, suburb, and budget information (posted tasks)
  • Profile photos and identity documents (optional verification)
  • Messages and communications between users on our platform

Automatically Collected Information

  • IP address, browser type, device identifiers
  • Pages visited, referral URLs, and session duration
  • Location data (suburb/postcode level only, with consent)

2. How We Use Your Information

We use collected information for the following purposes:

  • Creating and managing user accounts
  • Matching customers with verified service professionals
  • Verifying ABN status and professional credentials
  • Processing payments and transactions
  • Sending transactional emails, notifications, and platform updates
  • Improving platform functionality and user experience
  • Complying with legal obligations under Australian law

3. Programmatic PII Masking on Public Task Pages

This section explains our mandatory compliance mechanism for public task listings under the Australian Privacy Act 1988.

When customers post job requests on our platform, those job listings may be indexed by search engines for programmatic SEO purposes (e.g., "assemble Ikea wardrobe Bondi"). To comply with the Australian Privacy Act 1988 and prevent the public exposure of Personally Identifiable Information (PII), all public task pages are automatically processed through our PII Masking Engine before rendering.

What Our Masking Engine Does

  • Full names are truncated to first name and last initial only (e.g., "Sarah Mitchell" becomes "Sarah M.") — ensuring identity cannot be determined from the public page.
  • Street/house numbers are replaced with the token [Hidden], while the street name is preserved for general location context (e.g., "12 George St" becomes "[Hidden] George St").
  • Email addresses — any string matching standard email patterns is replaced with [Hidden].
  • Phone numbers — Australian mobile numbers (04xx xxx xxx) and landlines (+61 or 0x xxxx xxxx) are replaced with [Hidden].

This engine operates as a mandatory pre-render sanitization pipeline. Raw user-submitted text is never rendered directly on public-facing pages. If you believe PII has been inadvertently exposed, please contact us immediately at support@getaninja.com.au.

4. Disclosure of Your Information

We do not sell your personal information. We may share it with:

  • Service Professionals ("Ninjas"): limited contact information once a job offer is accepted
  • Payment processors: for secure transaction handling
  • Cloud service providers: for hosting and infrastructure (subject to data processing agreements)
  • Regulatory authorities: when required by Australian law or court order

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Account data is retained for 7 years after account closure to comply with financial record-keeping obligations under the Corporations Act 2001 (Cth). You may request deletion of your personal data at any time, subject to legal retention obligations.

6. Cookies & Tracking

We use essential cookies to maintain sessions and platform functionality. Analytics cookies (e.g., anonymous usage statistics) require your consent. You may manage cookie preferences through your browser settings. We do not use cookies to build advertising profiles or sell browsing data to third parties.

7. Your Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

To exercise these rights, contact us at support@getaninja.com.au. We will respond within 30 days.

8. Contact Us

For privacy-related enquiries, correction requests, or complaints, please contact our Privacy Officer at:
Get a Ninja Pty Ltd
Email: support@getaninja.com.au

If you are not satisfied with our response, you may escalate your complaint to the OAIC at oaic.gov.au.