Terms of Service

1. Definitions

• "Platform" means the Get a Ninja website, mobile application, and associated services.
• "Customer" means any person who posts a job or service request on the Platform.
• "Ninja" means any independent contractor or sole trader who registers to offer services on the Platform.
• "Service Agreement" means any contract formed directly between a Customer and a Ninja.

2. Intermediary Disclaimer — Nature of Service

Get a Ninja operates exclusively as an online match broker connecting Customers with independent service professionals ("Ninjas"). Get a Ninja is not a party to any Service Agreement formed between a Customer and a Ninja.

Specifically, Get a Ninja:

• Holds no employment, agency, or contractor relationship with any Ninja listed on the Platform. Ninjas are independent operators, not employees or agents of Get a Ninja.
• Holds no equity interest in any service business represented on the Platform.
• Assumes no liability for the quality, safety, legality, or outcome of any service performed by a Ninja, including property damage, personal injury, contract failure, or consequential losses.
• Does not guarantee the availability, responsiveness, or performance of any Ninja.
• Is not responsible for disputes, disagreements, or claims arising from Service Agreements between Customers and Ninjas.

By using the Platform, you acknowledge that any contractual obligations, warranties, and liabilities in relation to services performed exist solely between the Customer and the Ninja.

3. Ninja Verification & Due Diligence Disclaimer

Get a Ninja implements internal validation processes to review Ninja profiles, including checks on ABN registration status, declared licence numbers, and public liability insurance declarations. However:

• These verification checks are not exhaustive and do not constitute a guarantee of a Ninja's competence, character, or suitability for any specific task.
• Licence and insurance declarations are self-reported by Ninjas. While we conduct spot checks, we cannot guarantee ongoing accuracy.
• Customers are strongly advised to conduct their own due diligence before hiring a Ninja, particularly before providing physical access to residential or commercial real estate. This includes, but is not limited to: requesting proof of current insurance, verifying trade licences directly with the relevant state licensing authority, and checking independent reviews.
• Get a Ninja accepts no liability for any incident arising from a Customer's failure to conduct adequate due diligence.

4. Disputes, Refunds & Australian Consumer Law

Our dispute and refund mechanisms are designed in accordance with the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth).

4.1 Lead Credits

Ninjas purchase lead credits to access Customer contact details. Refunds for lead credits are available in the following circumstances:

• The Customer's contact information was invalid or non-functional at the time of the lead.
• The job posting was fraudulent or materially misrepresented by the Customer.
• A technical error on our Platform caused an incorrect charge.

Refund requests must be submitted within 7 days of the lead purchase via support@getaninja.com.au.

4.2 Job Cancellations

If a Customer cancels a confirmed job after a Service Agreement has been formed, any refund or cancellation fee is governed by the terms agreed directly between the Customer and the Ninja. Get a Ninja is not a party to such agreements and does not process refunds for work-related disputes. Customers are encouraged to resolve disputes directly with the Ninja in the first instance.

4.3 ACL Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or remedy that you have under the Australian Consumer Law, including consumer guarantees that cannot lawfully be excluded. Where Get a Ninja supplies a service directly (e.g., a premium subscription feature), that service will be delivered with reasonable care and skill.

4.4 Dispute Resolution Process

1. Contact us directly at support@getaninja.com.au with full details of the dispute.
2. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.
3. If unresolved, you may escalate to your state's consumer protection agency (e.g., Fair Trading NSW, Consumer Affairs Victoria) or the ACCC.

5. Acceptable Use

You agree not to:

• Post false, misleading, or fraudulent job requests or service profiles
• Circumvent the Platform to arrange services off-platform to avoid fees
• Harass, threaten, or abuse other users
• Use the Platform in any way that violates Australian law
• Scrape, copy, or reproduce Platform data without written permission

Violations may result in immediate account suspension or termination without refund.

6. Limitation of Liability

To the maximum extent permitted by law, Get a Ninja's total liability to you for any claim arising from your use of the Platform is limited to the amount you paid to Get a Ninja in the 12 months prior to the event giving rise to the claim. Get a Ninja is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

7. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

8. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Platform after changes constitutes acceptance of the revised Terms. For material changes, we will notify registered users by email at least 14 days in advance.

9. Contact Us

For questions about these Terms:
Get a Ninja Pty Ltd
Email: support@getaninja.com.au